Hi, I am Alex 👋🏼, a Lead UX/UI designer with over 8 years of experience in building digital products - Highly versed in transforming ideas and concepts into effective and user centered design solutions.
A college dormitory provides a variety of amenities and a dedicated staff is responsible for its maintenance.
But there is not always an easy way for community members to report problems to management, so they can be
resolved quickly. In my case study I focused on this problem and tried to solve it through different design iterations.
Team Only me
Timeline 4 weeks
The challenge Build a system for a dormitory:
Where students can report issues
Where they can track their resolutions
Which is easy to access & simple to use
Target group Students living in a dormitory
Before I started, I defined my design process and was able to proceed and work on it step by step.
I interviewed ten students and asked them:
If they ever had reported issues
If yes, how they have reported issues
If it was possible to track the resolutions
What kind of issues they had
How they would like to create & track them
All ten participants were (former) students who lived in a dormitory
and were between 21 and 30 years old:
Seven have reported problems in the past and three have not.
Six of them reported them by writing on some sheet of paper in the house floor.
One of them called a hotline.
None of them could track the issues and notifications were not possible.
All people I asked preferred mobile use.
Besides the possible issues in a dormitory, I wanted to find out for what kind of service I need to find a solution.
“Definitely mobile. But I don‘t want to download another app,
which uses space and I probably will never need.“
In my Interviews I found a lot of issues that might occur:
Doors Clamps Locks
Keys Lost Demolished
Lamps Do not work Flicker
Lost & found Search Found
Electronics Dishwasher Fridge Oven
Heating Drips Too hot/cold Not working
Clogged Sink unit Bathroom
Damage Wall Floor Ceiling
After all the research I did, I decided to go with the approach of PWA! Why?
Native app flexibility
No app store needed
Less memory usage
“The possibilities you have as a user through a PWA sounds awesome,
but I didn‘t know anything about it, especially how to get access.“
So the onboarding process has to be very smooth and self-explaining:
After I had first ideas in mind, I started to put these first thoughts on paper.
During this process I found out that maybe more then one navigation concept will work, so I decided to test different approaches.
In my design I concentrated on following principles:
Simple The whole process from on-boarding to reporting to tracking
should be simple and smooth, so you never lose the user at any point.
Accessibility The design should be beneficial and accessible to the user. There should be no disturbances.
Fun Even this application is about reporting and tracking issues, it should be fun while using it or at least satisfy the user.
As I mentioned before, I wanted to find out which of the different bottom navigation concepts
would be the most common one for the user, so I built several click dummies to get more insights on that.
After the first testings, I got some interesting insights which helped to advance the app (even more).
Some wordings were not directly clear for the users, so I changed them.
The status was too detailed, clear information was not directly visible, so I had to make it simpler.
Having all five actions in the bottom navigation bar was the most common version for the user, so I decided to go with this approach.
Here you can see the final prototypes and some of the user tests I made.
To make it easier for users to see where they need to take action without being disturbed in the actual process.
I was really impressed by the quality of the feedback and how quickly
the users were able to adapt the functionality. It was also great to hear
that the concept creates real added value in everyday life.
I have also been thinking about some future topics for this app, like:
Match Insights is part of the SAP Sports One application, which is available for soccer, ice hockey, basketball, handball, skiing, and rugby.
The software helps clubs and organizations digitalize sports performance management by coordinating all administrative, training and team management, scouting, and medical processes.
The match analyst wants to provide the player with individual personalized data and videos
for match preparation and analysis for the upcoming opponent, which he has already maintained in Sports One.
The player wants to prepare for the next opponent and then get feedback to improve his skills.
After two days of intense workshop, we knew the needs and the restrictions:
Will only use his Smartphone (IOS & Android)
It must be innovative, simple, and attractive
Notifications must be possible
On-boarding-process done through role-out by the club
Large touch screen for the whole team (Catacombs)
General team user will be available
Same look & feel as on Smartphone (recognition value)
Touch Screen must partly also work offline
The data provided by the match analyst consists mostly of text and video/image files.
Since we only had 4 sprints to complete the whole project, we decided to work more intensively:
We moved from our regular seats to a team space and included each role directly in the decision,
so it was possible to iterate very quickly.
Concept & Sketches
Getting things done
Visual Design (live)
First user testing
Together with the Eintracht Frankfurt, we focused on the simplicity of the application,
everything had to be uncomplicated and without any distractions.
First and foremost, we have focused on the creation of low-fidelity wireframes to
visualize first ideas and use them as a basis for all further discussions and iterations.
Due to the time pressure, we decided against a very detailed design process and built the first
prototypes live with the colleagues from frontend directly in the development environment. This
gave us the opportunity to test directly in the system and identify potential problems immediately.
After the basic functionality was available, we started with the visual design and transferred it
(with the help of our colleagues from frontend) directly into the PWA to see what might work, and what might not.
Prototyping & testing
In the final spurt, we used the time to get as much feedback as possible, also from various colleagues within SAP,
to make the experience as good as possible.
I want to highlight three main learnings:
After we successfully implemented the project together with the Eintracht Frankfurt, the product was also released for other customers. Here we got the feedback that the touch screens in the catacombs were sometimes placed too high on the wall, so that especially smaller players did not always have full access to all functionalities. That is why we made some changes in the interaction concept: For example, we have implemented an alternative closing function of the lightbox by allowing it to swipe from the lower right corner in the middle of the screen.
We also had to make some adjustments regarding responsiveness as we had to cover a large number of different screen sizes.
Through SAP Tactic Insights a match analyst can request tactical issues, such as “show me game scenes where the player has played passes in the back of the opponent“.
The machine then finds similar scenes to this query, which the analyst gets presented in an intuitive and attractive interface.
The match analyst often has problems in recognizing similar patterns over a large number of scenes and evaluating them according to rules.
He loses much time and puts a lot of manual effort into the search. That is why we decided to support his daily work with launching a whole new machine learning based platform.
Unfortunately, I cannot disclose any details of
this project but I will show the process
Team We built this solution together with 3 teams: Belarus
Frontend-Team 👱🏼♂️👩🏻🧔🏼👨🏻🦲👱🏻♀️ China
Backend-Team 👩🏻👩🏽👱🏽♀️🧔🏻🧔🏽 Germany
Machine Learning Specialists 👨🏻🦳🧔🏼👨🏻🦱🧔🏽👨🏻🦰
UX Designer 👨🏼👩🏻
Platform Cloud based web application
Client SAP SE - Sports & Entertainment
Timeline 8 month
Defining of a good collaboration process due to the size of the Team and different time zones
Research to get a clear understanding of the scope and the requirements
Interviews with stakeholders and customers and also observation onsite and remote
Defining user journey to identify the different interaction touchpoints
Ideation based on the collected insights
First sketches to get a better understanding
Wireframes and first prototypes
Design of the visual appearance
Building of high-fidelity prototypes and user-testing
Large user test with all relevant user groups, refine the solution
Analyse Page and Filter Overflow
It was a great challenge to coordinate such a large team, especially when the members are from different countries with different time zones, but we managed it very well.
Through all of this experience, I developed (myself) a step further, and not just as a UX Designer. Even though the project was challenging, it was a lot of fun.
It was also very exciting to work with so many different roles in areas, such as machine learning. It was a really great experience to be part of this project from the very beginning until the end. We all have
worked close together to transform a very complex topic into an intuitive and beautiful UI.
With the SAP Scout One mobile app for iPhone you can finish your scouting tasks anywhere and anytime.
This app connects to the SAP Sports One solution and allows you to manage your scouting requests and to create scouting reports while you are on the road, finding the next big talent for your club.
The role of a scout had no possibility to create data based on matches and players both on the fly and at the same time using already existing templates which are often provided by the club.
Since we had to build this app from scratch, we had to face several challenges:
First we had to map various complex requirements in a clean and user-friendly app.
The synchronization with Sports One had to be guaranteed as well as the offline availability, and the access to a database with all available players worldwide.
Full-stack developer 👨🏻🦲
UX Designer 👨🏼
Timeline 8 weeks
Chief Scout Scout Temporary staff
Client SAP SE - Sports & Entertainment
The main functions we focused on were:
Display of scouting orders and administration of the associated status
Creating scouting reports for players (also offline)
Accessing player profiles (also offline)
View details of a game or scouting event
Iteration & testing
I created several concepts which I validated in various user-tests to find the solution that fits best the user‘s needs.
I also worked closely with the stakeholder and the full-stack developer to clarify possible restrictions regarding our Sports One solution directly.
Once we had validated the first concepts, I created all pages as wireframes based on the insights we had
gained. We built first prototypes to test them once again to get as many insights as possible.
After we had validated all concepts with the users, I started to create the visual designs.
Here, I worked very closely with the full-stack developer, so that we could quickly iterate together and fix potential problems.
It was also a opportunity to exchange ideas about new technologies and learn a lot from each other.
Once the app was released by Apple on time, we have tested the app again with several customers. Fortunately, there were no major issues and we also received very positive feedback.
After the IOS version was successfully released, we started to create an Android version, which was completed two months later.
We have also released a dark theme version for IOS.