Case study
Led UX and product design for DKB’s co‑branding department, building scalable foundations (tokens + library) and improving onboarding + cardholder journeys across partners.
How do you keep a multi-partner credit card platform consistent across channels while still allowing partner branding, feature variance, and strict compliance?
Structured and collaborative. I adapt depth to the risk level, timeline, and constraints.
Frame constraints (compliance, partner contracts, platform differences) and agree on success criteria.
Map partner variations and critical journeys (onboarding, card management, revolving credit).
Design tokens, patterns, and flow prototypes that scale across brands and platforms.
Cross‑platform reviews + usability checks to catch edge cases early.
Govern decisions, document standards, and iterate with product + engineering.
Some work is confidential. I’m happy to share additional artifacts in a call.