Celonis • Process Automation (Enterprise)

Data-heavy automation tools can overwhelm users. The challenge: reduce cognitive load while keeping power and precision for enterprise workflows.

• Shaped interaction patterns for complex, stateful workflows (tasks, states, automation outcomes).
• Built prototypes for alignment across teams and to de-risk engineering feasibility.
• Led multiple usability tests and translated findings into clear product requirements.
• Partnered closely with product and engineering to ship incremental improvements.

• Cleaner workflows with clearer task/state handling and reduced screen complexity.
• Faster task completion for frequent operations through better structure and affordances.
• Smoother adoption via predictable patterns across related automation journeys.

• When everything is important, nothing is. Hierarchy is the product in data-heavy tools.
• State modeling (empty, loading, partial, error) prevents “mystery meat” automation experiences.
• Prototypes are the fastest way to align when multiple teams own different slices.

Some work is confidential. I’m happy to share additional artifacts in a call.